Medical records, retrieved on your timeline.

The law-firm-first records pipeline for personal injury firms.

DocHound checks each authorization before it goes out, sends the request to the right department, and follows up until the records arrive.

Request a demoSee how it works

Now in early testing with personal injury firms.

Records requests stall in three places.

  • The authorization has a gap

    A missing signature, an expired date, or a provider name that does not match sends the whole request back, and the wait starts over.

  • The request goes to the wrong place

    Hospitals and practices take records requests through specific departments and methods. Sent to the wrong one, a request sits unread.

  • Nobody follows up

    Without a tracked deadline, a request that was never answered looks the same as one that is on its way.

Check, send, follow.

One pipeline for medical records retrieval, from the signed authorization to the records in your file.

Step 1

Check

Catch errors early

Authorization form

  • Client name (complete)
  • Date range (complete)
  • Provider name (complete)
  • Signature (complete)

We review your authorization form and flag what needs fixing before you send.

Step 2

Send

To the right department

Request routed

  • Regional Medical Center (complete)
  • ROI department (complete)
  • Method: secure fax (complete)

We route each request to the exact department and method that hospital or provider uses.

Step 3

Follow

Until records arrive

Request timeline

  • Day 1Request sent (complete)
  • Day 15Status check (complete)
  • Day 25Escalation letter (complete)
  • Day 31Fee-waiver notice
  • Day 61Demand letter

Later steps only go out if the records have not arrived.

We track deadlines, send follow-ups and escalation letters, and keep the request moving until the records arrive.

Received

Records in hand

Records received

Delivered to your matter

The records are delivered to your matter, ready for your team to use.

Illustrative example

Read the full process

What changes for your firm.

  • Fewer rejected requests

    Problems with the authorization are flagged before the request leaves your office.

  • Faster records

    A complete request and steady follow-up leave fewer reasons for delay.

  • Clear request tracking

    See the status, the next deadline and the full history of every request in one place.

  • Minimal security burden

    Built to keep the load on your firm's IT and security review light.

    How we approach security

Interested in a demo? Let’s connect.

Now in early testing with personal injury firms. We will walk through DocHound on a sample matter.

Request a demo